So here's a good safety tip for the next time I do probate work. Never assume that people have been told that the decedent is dead just because you have been informed that the appropriate people have been informed.
It avoids situations where you start off with "Hi, I'm calling on behalf of {x}'s estate."
"What?"
"{X}'s estate, the executor has me rounding up all the accounts."
"Executor?"
"Um... no one has told you that {X} passed away on Valentine's Day?"
"What?!?"
"Oh... yeah... he... passed away on Valentine's Day."
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